Excellent verbal, listening, and written communication skills
nurtured with early journalism training and exposure
seasoned through professional work experience in presentation, coordination, and documentation






"liasing technical experts and laymen"



NAVIGATE to work experience

20 years of diverse professional work experience

Information Technology professional for 20 years in the hardware, software, and online technologies. Handled multiple roles progressing from instructor, technician, and technical writer to project management supervisor, business analyst, team lead, as well as web administrator. The core of all roles performed is documentation liaising technical experts and laymen. Provided documentation services to government agencies in the Philippines, banks, telecommunications, BPOs onsite in the Philippines and Singapore, remotely with counterparts from the Asia-Pacific, USA, Europe (Switzerland, Germany, Denmark).

"Mediate technical experts and layman by analyzing processes, gathering information via research and interview, and collating all resources in standardized documentation, then training either remote or class room setup."
Overview

Documentation

MS Office, Libre Office, Open Office
MS Visio, Rational Rose
SnagIT
Adobe Acrobat

Web Administration

Dreamweaver, Blue Griffon
ROBOHELP
Adobe CAPTIVATE

Collaboration

MS SharePoint, Google drive, ownCloud
Confluence, Tortoise SVN
Lotus Notes, MS Outlook, Gmail

Career Highlights

Proven flexibility in adapting to various tasks, tools, and situations that are new or unfamiliar
with instinct of being amiable to different levels of the organization both as a team member and/or leader.

Work Experience

Diverse work experience since 1998 to present from the Academe, software/hardware maintenance, Software Development Life Cycle, web portal, automation, incident management, monitoring, Customer Service Relationship, supply chain, and data center in education, government, Business Process Outsourcing, telecommunication, logistics, and bank domains.

program
Mar - Sep 2016 ADB HQ, Philippines

Web Assistant (Administrator)

South Asia Subregional Economic Cooperation
South Asia Regional Department
Asian Development Bank

  • Renders Technical Assistance for South Asia Regional Department
  • Works with the web team of South Asia Subregional Economic Cooperation (SASEC)
  • Mediate Technical Developers and Content Managers in the development of sasec.asia web site
  • Migrated database-related systems for the upgraded Content Management thru CMS Made SimpleTM
  • Uploads news and feature articles in CMS along with related images and pdfs
  • Undertakes editing and population of the monthly eNewsletter via Blue Griffon
  • Resizes/crops images and complement with border when necessary using GIMPShop
  • Initiated documentation of processes, sub-processes, standards, and work instruction
  • Coordinate with other teams (WEBTEAM DER, OIST) for web related assistance
program
Sep 2014 - Jan 2016 BGC, The Fort, Taguig, Phils

Senior Business Analyst

Globe Telecoms
thru 77 Global Services, Inc

  • Deployed to Globe Telecoms under Finance and Admin – IT Governance/Process Quality & Control
  • Leads 4 BAs in the analysis of processes for Information Systems Group Managed Services
  • Organize meeting, gather information, plot process maps, and solicit concurrence from stakeholders
  • Ensures Change Management process with Operations Planning and Transition team
  • Defines process flow for information systems developed by third party vendor
program
Jun 2013 - Jun 2014 Temasek Ave, Singapore

Technical Writer

UBS AG
thru Softenger (Singapore) Pte Ltd

  • Deployed to UBS AG under Platform Services Enterprise, Services, Tools, and Automation
  • Gathers information from stakeholders in automating Incident Managements
  • Coordinates with Project Managers, Architects, Engineers, Directors, and Analysts from Singapore, Zurich, London, and, New York
  • Supports Process Owner and Process SME as Business Analyst from draft to sign-off of use cases
  • Manages overall documentation requirement (Target Architecture and Migration Strategy, Use Case, Request for Information, Presentation deck, and Visio diagram) in each phase (design, build, deploy)
program
May-Aug 2006 Ayala, Makati

Information Security Analyst

Smart Communications
thru Software Laboratories, Inc.

Analyzed and standardized Disaster Recovery Plan documentation based on Sarbanes-Oxley Act for all technical systems of Smart Communications and PLDT

program
Apr-Nov 2004 Ortigas, Pasig, Phils.

Manager-On-Duty (Team Leader)

Convergys Philippines, Inc.

  • Maintains Service Level Agreement, manages call efficiency, and monitors operation
  • Audit calls and evaluates agent performance via group mentoring or 1-on-1 coaching
program
Oct 2001 - Jul 2002 Manila, Philippines

KMST Administrator and Document Coordinator

Delbros, Inc.

  • Coordinates technical services and implementation for equipment management and software development
  • Authored functional specs, data dictionary, user’s manual, presentation, and master operating procedure
  • Conducts training for IT department and other teams on various operating procedures
program
Feb-Aug 2000 Quezon City, Phils

Technical Writer

Cytronics International, Inc.

  • Initially deployed to Stradcom-Unisys-Land Transportation Office-Information Technology
  • Co-authored Detailed Design Requirement and User’s Manual print and online help
  • Involved in Change Management analyzing role-based workflow diagram with Rational Rose Modeler
  • Re assigned to Unisys-Sagem- Commission on Elections-Voter's Registration Information System
  • Co-produced bidder proposal for the computerization of the Philippine election system registration
program
Oct 1999 - Feb 2000 Caloocan, Philippines

MIS staff

Society Publishing, Inc
publisher of Buy and Sell Adpaper

  • In-house IT support: troubleshooting, physical network configuration, and peripheral inventory
  • Coaches computer users on basic troubleshooting and routine task for preventive maintenance
program
Oct 1998 - Mar 1999 Manila, Philippines

Instructor

AMA Computer Learning Center

Subjects handled: Data Communication/LAN Installation, Computer Architecture/Troubleshooting, Advanced Troubleshooting/Maintenance, Digital Electronics, Electricity/Electronics Fundamental, and Fundamentals of Telecommunications.

Freelance / Part-time

As a flexible team player, I showcased my ability to work indepenpently in fast-paced environments based on several freelance and part-time engagements.

  • Telecommute with Axiros GmbH from Germany and Singapore SMEs
  • Co-authored users guide of device management, a portal/web user interface telecommunications product
  • Collaborates content with SMEs from Germany and Singapore via Skype thru ownCloud and Confluence
  • Edited, formatted, and improved design/look and feel of Researcher handbook for recruitment process
  • Researched, and drafted content for the web site improvement/development

Edited, formatted, and organized GREIF system Training Manuals consists of eleven modules

Education

1991-1998
University of the East
Caloocan City, Philippines

Bachelor of Science in
Electronics and Communication Engineering

2002: Sep 11-Dec 4
Ateneo de Manila University
Center for Organization Research Development
Makati, Philippines

Certificate, Supervisor Development Program

1989-1991
Caloocan High School
Caloocan City, Philippines

Elective, English Journalism

Acknowledgements

Resources, support, inspiration

sponsors
sponsors
sponsors
sponsors

Contact Information

skepb15@gmail.com

63 9053909274

tocarants

CONTACT

Keep in touch

Life after 9 to 6

IT executive by profession, artist by passion

life after office work

keep up with your work-life balance

aspire to inspire

Visitors Log

Thank you for the visit.

Please register your name, phone number, and email address.