Information Technology professional for 20 years in the hardware, software, and online technologies. Handled multiple roles progressing from instructor, technician, and technical writer to project management supervisor, business analyst, team lead, as well as web administrator. The core of all roles performed is documentation liaising technical experts and laymen. Provided documentation services to government agencies in the Philippines, banks, telecommunications, BPOs onsite in the Philippines and Singapore, remotely with counterparts from the Asia-Pacific, USA, Europe (Switzerland, Germany, Denmark).
Proven flexibility in adapting to various
tasks, tools, and situations that are new or
unfamiliar
with instinct of being amiable to different
levels of the organization both as a team
member and/or leader.
Diverse work experience since 1998 to present from the Academe, software/hardware maintenance, Software Development Life Cycle, web portal, automation, incident management, monitoring, Customer Service Relationship, supply chain, and data center in education, government, Business Process Outsourcing, telecommunication, logistics, and bank domains.
Analyzed and standardized Disaster Recovery Plan documentation based on Sarbanes-Oxley Act for all technical systems of Smart Communications and PLDT
Subjects handled: Data Communication/LAN Installation, Computer Architecture/Troubleshooting, Advanced Troubleshooting/Maintenance, Digital Electronics, Electricity/Electronics Fundamental, and Fundamentals of Telecommunications.
As a flexible team player, I showcased my ability to work indepenpently in fast-paced environments based on several freelance and part-time engagements.
Edited, formatted, and organized GREIF system Training Manuals consists of eleven modules
Resources, support, inspiration
life after office work
keep up with your work-life balance
aspire to inspire
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